Privacy Policy

Introduction

This website is owned by Ardent Leisure Limited (‘Ardent’), the operator of Dreamworld and WhiteWater World, and is operated on its behalf by 11616 Opco (Australia) Pty Ltd (‘Kodak’). Ardent Leisure Limited is committed to protecting the privacy of visitors to this website. We understand that your privacy is important and will ensure as far as possible that the personal information collected through this website is used only for the purposes set out in this privacy policy.

This privacy policy explains our procedures in relation to the handling of personal information that may be collected through this website. By utilising this website, you acknowledge and agree that your personal information may be collected, used and disclosed in accordance with the terms of this privacy policy.

Access by Children

As we cannot distinguish the age of visitors accessing our website, our blanket privacy policy applies to all visitors. If a person under sixteen years of age has provided us with personal information without parental or guardian consent, this personal information may be removed by e-mailing your request to our Privacy Officer.

Collection of Personal Information

We may collect different types of personal information from you including, but not limited to, your name, sex, address, date of birth, email, telephone number, credit card details and bank account details. Kodak may also collect personal information of this nature on our behalf. This information may be collected directly from you through the completion of an application form, through this website, over the phone or through publicly available sources and social media.

We may also obtain your personal information indirectly from third parties. Where we do so, we will take reasonable steps to ensure that you have consented to the disclosure of your personal information by the relevant party.

Storage, Use and Disclosure of Personal Information

We may retain your personal information in a physical or digital format or upload your information to one of our databases or servers. Where your personal information is retained, we will take reasonable steps to ensure that it is secure and is only accessible by our employees, contractors, advisers, commercial partners and other persons authorised by use in accordance with, and for the purposes disclosed in, this privacy policy.

The primary purposes for which your personal information is collected and retained are to:

·         Identify you;

·         Provide, manage, administer and improve the goods and services that we supply to you;

·         Facilitate the operation of our businesses;

·         Market our goods and services, and those of third parties (i.e. any company, person or entity having an agreement or understanding with Ardent in respect of the cross-selling or cross-promotion of goods and/or services), to you; and

·         Comply with our internal policies and procedures.

In addition to the use and disclosure of your information for the primary purposes outlined above, we may also use and disclose your personal information for secondary purposes where:

·         You have consented to the use or disclosure of the information;

·         You would reasonably expect us to use or disclose your personal information for a secondary purpose that is related to the primary purpose;

·         The use or disclosure is authorised by or under an Australian law or an order of a court or tribunal; or

·         The use or disclosure is otherwise permitted or required under the Australian Privacy Principles.

You can choose not to provide your personal information to us but if you do so we may be unable to provide services to you either at all, or to the same extent or standard.

To facilitate the provision of services and to convey exciting opportunities and offers to you, we may disclose your personal information to third parties based in Australia or overseas. These third parties may include Ardent’s subsidiaries, Kodak, our service providers, our commercial partners, regulatory bodies (where required by law) and our professional advisers. Where we do so we will take reasonable steps to ensure the protection of your personal information. Ardent has a number of subsidiaries which are incorporated in, and operate out of, the United States of America (‘U.S. Subsidiaries’). Ardent may share your personal information with its U.S. Subsidiaries for the purposes set out in this privacy policy. Given the diverse nature of our businesses and the large number of commercial partners with whom we associate, it is not practical to specify which other overseas countries, if any, your personal information may be disclosed to.

We are committed to keeping all personal information secure and have taken reasonable steps to prevent loss, unauthorised access or modification. Where your information is disclosed to a third party, we will implement reasonable measures to ensure that this entity protects the user's personal information in a manner which is consistent with this privacy policy. We do not sell your name or other private profile information to third parties, and do not intend to do so in the future.

Opting Out

You may occasionally receive promotional emails and we hope you will find these updates interesting and informative.

If you would like to unsubscribe from receiving our mailings or do not want us to share your personal information with other parties, please e-mail us

Security

Appropriate steps are taken to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.

We reserve the right to gather more extensive information about any attempted access to this website that raises security issues and, if appropriate, make disclosures to the relevant authorities.

Cookies

Cookies are used for identification purposes and to allow certain functions on the website to work such as the online shopping process. A cookie is a small string of information that a web site transfers to your browser for identification purposes. The cookies we pass to you are anonymous and do not hold information on you or reveal your personal identity.

However, if you nevertheless prefer not to receive cookies, you can configure your Internet browser to reject them, or to notify you if they are being used. Rejecting cookies can however limit the functionality of this website and the online shopping process.

Access to Information

Where practicable, you may obtain a copy of the personal information collected from you through, or in connection with, this website upon written request and payment of a reasonable fee.

Updating Personal Information

You can at any time choose to update your personal details, and we request that you keep your information as current as possible so that we may continue to improve our service to you.

If your personal information changes, or if you no longer wish to utilise the services we provide on this website, please contact us via the e-mail address listed below.

Changes to the privacy policy

We may amend this privacy policy from time to time and post the amended version on this website, and you acknowledge that those changes shall be retrospective.

Other Sites

This website may include hyperlinks which enable access to a number of other websites. These third party websites may not be affiliated with Ardent and may not be subject to this privacy policy.

Contact Information and Complaints

If you have comments or questions about our privacy policy, or wish to complaint about a breach of the Australian Privacy Principles please e-mail our Privacy Officer.

Any complaint will be investigated thoroughly by our Privacy Officer or by an appropriate representative of Ardent. Once the investigation is concluded, you will be notified of the outcome.

For further information concerning your rights please visit the web site of the Office of the Australian Information Commissioner at: www.privacy.gov.au.