If you have not received your confirmation email in your inbox, check your email’s Spam or Junk folders.
If after 4 hours you have not received the confirmation email, log back into your account using your email address and password. Click the ‘Account’ button, then ‘Downloads’ button. If you order is still not ready, then click the "Help" link at the bottom of the page, click the Contact Us icon, and then fill out the online form requesting assistance.
If the file sizes (and/or pixel count) of your images are unusually small, it may be because you downloaded from the single image download page instead of the zip image file. Revisit the website and try again to download your images from the “Account” area. If you are still having trouble, you may try switching to a different device (computer, tablet or smart phone or contact us).
I am unable to open the ZIP file
If you submit a request to download multiple images at one time, they will appear as one or more Zip files. Most computers have unzipping software that will allow you to extract them. Tablets and smart phones, however, may require an unzipping software app be installed on your phone. Refer to your phone or service provider's information regarding the selection of an unzipping software app.