My Account

My account email address is not recognized.

There is more than one reason for this error to occur. Here are steps you can take to resolve the issue.
First, confirm that you created an account. If you entered an email address and password and were able to view your images, then you created an account. 
Next, confirm that the email address and password are correct. Test any other email addresses that you own to check whether you created your account with another email address.
Next, click the “Forgot Password” link on the Sign-In page. Enter the email address you used to create your account and click the Reset Password button. You will receive an automated email with a temporary password which you can use to login. Be sure to check your Spam or Junk folders if you do not see the automated email in your inbox.
If the Forgot Password page reports, “No account matching this email address was found”, then either an account was not created successfully, or you may have mistyped your email address when creating an account. If this happens, click the “Help” link at the bottom of the page and then click the “Contact Us” form. Fill out the information on the form and include name, Photo Claim Card ID and any possible email addresses you may have tried to create your account. 

I forgot my password.

If you forgot your password, follow these instructions:
1) From the main page, click the View Photos button and then click the “Sign into an existing account” link. On the next page, click the “Forgot your password?” link.
2) Enter the email address associated with your account and click the Reset Password button. 
3) An email will be sent to the email address with a temporary password. Once you have logged in, you can change your password by accessing the “Account” section of the web site and selecting ‘Profile’.
NOTE: Be sure to check your Spam or Junk folders if you do not see the automated email in your inbox.
If entering your email address results in the warning, “No account matching this email address was found,” double check that you typed in your email address correctly. If you still are not successful, then click the “Help” link at the bottom of the page and then click the Contact Us icon. In the comments section, include the Photo Claim Card IDs.  Finally, include any possible email addresses you may have used to create your account.

I received an automated email from you (expiration notice or other). I no longer have my Photo Claim Card ID. How do I access my images?

If you created an account and viewed your images, you no longer need your Photo Claim Card ID. Simply revisit , and log in using your email address and password. At this point, you should successfully see your previously claimed images.

How do I close or delete my account?

If you wish to close your account and delete it entirely, click the "Help" link at the bottom of any page. Click the Contact Us icon and then fill out the online form. Be sure to include your name and the email address you used to create your account.  We will delete your account as requested.

My images expired or are no longer in my account. Can they be recovered?

Depending on the length of time since the images were captured, we may be able to recover expired images. We will do our best to assist you.
If you wish us to attempt to recover expired images, click the "Help" link at the bottom of any page. Click the Contact Us icon and then fill out the online form. Be sure to include the date the photos were captured, the email address you used to create the account, and the Photo Claim Card ID.